Money Back Guarantee
While the Consumer Guarantees Act and Fair Trading Act provide the basis for The Mandi Bazaar’s refund policy, we, in fact, go above and beyond the expectation of these two statutory laws. The Mandi Bazaar has a 30 Days Money Back Guarantee if the buyer is not satisfied with the order received due to:
1. Wrong product (as per the invoice stating)
2. Item condition or details not as describe,
3. Missing parts or components,
4. Defective or damaged item,
5. Expired item (Unless specified on invoice and customer has been advised and agreed).
For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping at Mandi Bazaar.
Where you have simply changed your mind, you will not be covered by the seller or Mandi Bazaar. This only applies to all purchases that are still in an as-new condition.
All products returned must be in their original unused condition, specifications and packaging (unless faulty), along with any accompanying accessories/Guarantees/Instructions together with the invoice and/or packing slip accompanying the products. Products cannot be returned if they have been engraved, modified, damaged, altered or sized.
All purchases must be returned and inspected before any refund will be granted.
We do not accept returns outside of New Zealand. This is because of the costs of customs fees and taxes on re-entry back into NZ. Where the products are faulty or damaged due to manufacturing faults seller will either:
a. replace the products; or
b. repair the product under the manufacturers' \Seller guarantee;
c. Give you a full refund.
Manufacturing defects do not include normal wear and tear and any damaged caused by accidental or non-accidental damage.
Check our full Terms and Conditions for detail information.