While the Consumer Guarantees Act and Fair Trading Act provide the basis for The Mandi Bazaar’s refund policy, we in fact go above and beyond the expectation of these two statutory laws. The Mandi Bazaar has a Money Back Guarantee, if buyer is not satisfied with the order received due to:
1. Wrong product (as per the invoice stating)
2. Item condition or details not as describe,
3. Missing parts or components,
4. Defective or damaged item,
5. Expired item (Unless specified on invoice and customer has been advised and agreed).
For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping at Mandi Bazaar.
Where you have simply changed your mind, you will not be covered under the seller or MandiBazaar. This only applies to all purchases that are still in an as-new condition.
All products returned must be in their original unused condition, specifications and packaging (unless faulty), along with any accompanying accessories/Guarantees/Instructions together with the invoice and/or packing slip accompanying the products. Products cannot be returned if they have been engraved, modified, damaged, altered or sized.
All purchases must be returned and inspected before any refund will be granted.
We do not accept returns outside of New Zealand. This is because of the costs of customs fees and taxes on re-entry back into NZ. Where the products are faulty or damaged due to manufacturing faults seller will either:
a. replace the products; or
b. repair the product under the manufacturers \Seller guarantee;
c. Give you a full refund.
Manufacturing defects do not include normal wear and tear and any damaged caused by accidental or non-accidental damage.
Buyers can make a maximum of 5 claims per year on Mandi Bazaar. If the claim was withdrawn, it is not counted. The coverage amount will be limited to total purchase price of the invoice.
Buyers are not entitled to immediate refund of money or replacement of the product. Mandi Bazaar will be first verifying the dispute and will be processing the claims that are valid and genuine.
Claims related to ‘Buyer remorse (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program.
Don’t initiate invalid or false claim or don’t provide incomplete or misleading information because Mandi Bazaar reserves right to initiate civil and/or criminal proceeding against you in these cases. If there is a delay in shipment or delivery of the item by seller or any unforeseen circumstances then you cannot file a complaint or entertain any claim from Mandi Bazaar through this mechanism.
Read Our Full Terms & Conditions